Shipping policy

Last updated: March 2026

At TRUTHE, we are committed to delivering your order quickly and securely. Below you will find details about our shipping process and timelines.

Order Processing

All orders are processed within 1–3 business days.

Orders are processed Monday through Friday, excluding holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be longer during high-demand periods such as product launches, promotions, or holidays.

Shipping Times

Estimated delivery times may vary depending on your location.

United States

  • Standard Shipping: 3–7 business days

International Shipping

  • Delivery times typically range between 7–14 business days, depending on the destination country and local customs processing.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on the destination and shipping method selected.

Promotions or special offers with free shipping may occasionally be available.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.

Please allow up to 24 hours for tracking information to update after shipment.

International Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

We recommend contacting the shipping carrier first using your tracking number for the fastest resolution.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. TRUTHE is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately after placing your order.

Contact

For any shipping-related questions, please contact us at:

hello@truthe.co